Find out what customers want
Select a recent customer call. Which service did the customer want? Compare that job with the jobs your team wants to take.
Marketing
Marketing helps you understand what customers want. It shows customers how your business can help. CSR starts with the work you want to sell.
Use customer feedback
A fence company can receive calls about repairs when it wants installation jobs. CSR can use those calls to show which work the company offers.
Select a method
You can use email, search, or social media to show your work. CSR can help you select a method and record the requests it produces.
Which jobs do you want more customers to request?
Tell Kenneth about one recent customer inquiry.
Talk with Kenneth