Privacy Policy

Colorado Springs Revenue LLC ("CSR," "we," "us") provides marketing, websites, AI services and consulting. This policy covers coloradospringsrevenue.com, our communications with you, Sloane website chat and interactions with Claire, our AI sales assistant, where offered. It does not replace a separate client agreement or govern other businesses’ websites.

• Inquiries and service requests: your name, email, phone number, business name, website or social profile, service interests and any project details you choose to provide. Our project inquiry form requires a name, email and service interest; its other fields are optional.
• Conversations and calls: messages, transcripts, summaries, contact details and preferences you share, plus technical records such as call time, duration, caller number and delivery status. A voicemail you choose to leave contains your voice and message.
• Appointments: contact details, requested times, timezone, meeting details and calendar correspondence. We use this information to coordinate meetings you request. A request alone is not a confirmed booking.
• Website use: pages visited, referral and campaign information, interactions with links and forms, cookie or visitor identifiers, browser and device information, IP-related technical information and approximate location.
• Transactions: billing contact information, payment status and transaction records when you buy a service. Stripe processes payment details through its checkout.

Please share only what is needed for your inquiry. Do not enter passwords, full payment-card details, Social Security numbers, medical information or confidential information about other people into our forms or AI conversations.

We use information to answer questions, assess your service needs, prepare proposals, coordinate callbacks and meetings, deliver services, process payments, maintain business records, troubleshoot problems, prevent abuse and measure website and advertising performance. Marketing texts require a separate opt-in. We also use contact preferences and opt-out records to avoid unwanted follow-up.

Sloane processes website chat through Cloudflare and Anthropic to generate responses. Chat history, a supplied email address and a randomly generated visitor identifier are stored in your browser. Relevant conversations and inquiry details can be routed through Make to our team in Slack for follow-up.

Claire uses ElevenLabs and its configured AI model provider, currently OpenAI, to process speech or text, generate replies and extract relevant inquiry details. CSR can review transcripts and conversation summaries. Audio saving for Claire is currently disabled in ElevenLabs; this does not prevent real-time audio processing or storage of text transcripts. Voicemail is separate from Claire’s audio-saving setting.

You may ask to speak with Kenneth or contact us directly by email or phone instead of using an AI assistant. Do not rely on an assistant’s statement alone as proof that a message was delivered or an appointment was booked. Claire’s automatic booking is currently unavailable; our team can coordinate a requested meeting using Google Calendar.

Program status: CSR’s marketing text program is being prepared and is not open for enrollment. The following describes the privacy rules for that planned program.

We do not sell or share mobile information collected for our SMS program, SMS opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes. Those SMS-program mobile numbers, opt-in information and consent are not sold, rented, shared or transferred to affiliates, lead generators or other businesses for their marketing or promotional use.

Providers that help us operate communications may process the information needed to deliver messages, maintain consent and opt-out records, provide support or meet legal obligations on our behalf. This limited processing does not authorize them to market to you or use your consent for another sender.

The planned program will use a separate signup disclosure and confirmation. We will keep the phone number, disclosure accepted, date and source of consent, confirmation and opt-out records needed to document your choices. Asking Claire a question, submitting our inquiry form, requesting a callback or consenting to appointment messages does not give permission for marketing texts. Marketing consent is not a condition of purchasing services. Message frequency varies. Message and data rates may apply. Once messaging is operating, reply STOP to cancel or HELP for help.

When the program is available, its SMS Terms will explain message types, rates, frequency and STOP/HELP instructions. You can also contact us directly to withdraw permission or request help. Reading this policy does not enroll you or provide marketing consent.

Our Squarespace website uses cookies and similar technologies. Google Analytics 4 helps measure site use, and Google Ads tags measure advertising interactions and conversions. These tools receive website activity and browser or device information. Google Ads enhanced conversions is enabled. Depending on the information detected by the tag and its settings, contact details you provide on the website, such as an email address or phone number, may be hashed and sent to Google to match advertising interactions and measure conversions. Hashing does not make this information anonymous. This measurement processing is separate from the planned SMS program; SMS opt-in and consent records will not be supplied for advertising matching. Sloane uses local browser storage to remember chat history and a visitor identifier.

You can block or delete cookies and site storage through your browser. Clearing site storage removes Sloane’s saved history from that browser, but does not delete copies already sent to CSR or our providers. Some features may stop working or forget your preferences. The site currently does not offer a cookie-preference panel that blocks all non-essential tracking before a choice.

Google explains its handling of information at How Google uses information from sites or apps that use its services. You can also use the Google Analytics opt-out browser add-on; that add-on does not stop every form of tracking.

We use providers for particular business functions:

• Squarespace: hosting, site operation and website analytics.
• Formspree: receiving and storing project inquiries and routing notifications.
• Cloudflare, Anthropic, Make and Slack: website chat, related processing and internal inquiry notifications.
• ElevenLabs and its configured model providers: Claire’s AI conversations and related records.
• Twilio and communications carriers: telephone services and, when launched, SMS delivery and related message and consent records.
• Google Workspace: business email, documents and requested meeting coordination; Google Analytics and Google Ads: website and advertising measurement.
• Stripe: checkout and payment processing.

Our authorized team can access information needed to respond and deliver services. Providers may process data in the United States or other countries under their applicable terms and privacy practices. We may disclose information when required by law or as necessary to address fraud, security incidents or legal claims. These purposes do not permit the sale or transfer of SMS consent for another business’s marketing.

Retention differs by record and provider. Inquiry, correspondence, project and transaction records are kept for follow-up, service delivery, accounting, dispute handling and applicable legal obligations. We have not established a single automatic deletion period across all these systems.

Claire transcripts and extracted contact information are currently retained; automatic transcript deletion is not enabled. Do not assume that these records are deleted after 30 days. Sloane’s browser-stored history remains until cleared or reset, while copies shared with our team are separate records. When SMS launches, limited consent and suppression records will be retained to document permission and honor opt-outs, including after a request to stop messages.

You can request deletion. We will review the request and any information that must be retained, including legal, transaction, security or suppression records, and explain applicable limits.

Email kenneth@coloradospringsrevenue.com or call 719-900-6500 to request access to, a copy of, correction of or deletion of your personal information, or to change contact preferences. We may ask for information reasonably needed to verify your identity and locate your records. We handle requests within applicable legal deadlines and will explain any denial and any applicable appeal route. You may ask Kenneth to review a denied request using the same email address.

Depending on where you live and which laws apply, you may have additional rights, including portability or opting out of certain processing. We will not discriminate against you for exercising rights provided by applicable law. You can decline marketing while continuing to inquire about or purchase our services.

Our website uses HTTPS to protect information in transit. We use provider access controls and restrict business-system access to authorized users. No online service or transmission can be guaranteed completely secure. Contact us if you believe information sent to CSR has been exposed or misused.

Our business services are not directed to children under 13. Please contact us if you believe a child has provided personal information so we can investigate and address its removal.

We will update this page and its revision date when our practices change. Where required, we will provide additional notice or obtain consent before materially different processing.